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          Find a Location

          Old Republic Home Protection has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforOld Republic Home Protection

            Home Warranty Plans
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            3.33/5stars

            Average of 1,343 Customer Reviews

            Customer Complaints

            1,293 complaints closed in last 3 years

            298 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/1/1996

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Old Republic Home Protection offers Home Warranty Services.

            Business Details

            This is a multi-location business.

            Find a Location

            Old Republic Home Protection has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              11/15/1989
              Years in Business:
              49
              Business Started:
              5/1/1974
              Business Started Locally:
              5/1/1974
              Business Incorporated:
              5/22/1974
              Accredited Since:
              11/1/1996
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 3352-2 for this business, issued by California Department of Insurance/CDI

              These agencies may include:

              California Department of Insurance/CDI

              300 Capitol Mall, Suite 1700

              Sacramento CA 95814

              (800) 927-4357

              http://www.insurance.ca.gov/

              Type of Entity:
              Corporation
              Number of Employees:
              550
              Alternate Business Name
              • ORHP
              • ORHP Inc.
              • Old Republic Home Protection Company, Inc.
              Business Management
              • Ms. Maria Silva, Manager
              • Ms. Gwen Gallagher, President
              Additional Contact Information

              Fax Numbers

              • (877) 301-8882
                Primary Fax
              • (800) 866-2488
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Purchasing home warranties

              Customer Complaints

              1,293 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/18/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              Tankless water heater is broken. Continues to give error codes and stops working. Takes 20 minutes sometimes to turn hot. Sometimes the water turns burning hot mid shower. Sometimes the water completely shuts off. ORHP sent an unskilled technician from a company with terrible reviews to remedy. This tech was here for 5 minutes, cussed me out in front of my kids and left with no solution. Spoke to ***** at OHRP on 3/15 and she guaranteed me a solution by next day. She promised that her supervisor **************** Would call me the next day to schedule a proper technician to fix the heater. None of this took place. Empty promises. I called back the next day and spoke to *******, she made an attempt to find a same day service provider. This provider showed up at 7pm and as the prior provider, did nothing. Opened the unit said it looks fine and left. This unit is giving error code 16, 98, 99 and others. This unit is broken and needs replacement. Maintenance has now been performed by my own plumber and the problem continues. OHRP insists that the unit needs service and that the service would remedy the problem i am having. I have now serviced the unit, done a descaling and the problem persists. This tankless heater being broken is a serious health concern as i have 2 children under the age of 3yrs and they can easily be burned by the erratically changing water temperature. I want a replacement tankless water heater. I have allowed multiple attempts to fix the unit and your service providers all deflected and collected their service fees without providing any service.
              Read More

              Customer Reviews

              1,343 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Duane B

              1 star

              03/26/2024

              WARNING: Vet this company fully before doing business with them Our case involved a leaking toilet, whose severity increased over a month, prompting us to request a service call The technician involved indicated the leakage problem was due to the floor being uneven and the toilet not sitting level, thereby allowing the company to ************* as the problem was a pre-existing conditionFurther examination by us and others revealed the floor to be perfectly level both North to South, and East to West, and the toilet to sit properly, yet the company refused to follow-up on our findings, standing by the original diagnosis See work order #******** As stated earlier, be informed before entering into a contract with this company

              Old Republic Home Protection Response

              03/27/2024

              Hi, *****. Thank you for your comments. At Old Republic, we know it is important to address service concerns and provide solutions. We will reach out to assist. ~**************

              Local BBB

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